Privacy Policy ez88 — Data Protection & Your Information Security

Welcome to the ez88 Privacy Policy. This document is part of our commitment to transparency across all aspects of platform operations. We understand that your trust is invaluable, and protecting your personal information is a priority we never take lightly.

This Privacy Policy describes the practices and procedures of ez88 regarding the collection, use, storage, and protection of personal data of users who access or use the ez88 platform through the ez88 website or any official ez88 channels. It applies to all registered members, website visitors, and any individuals who interact with ez88 services.

By registering an account or continuing to use the ez88 platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this document, please discontinue use of the platform and contact our support team for further assistance.

This policy should be read together with Terms and Conditions ez88 for a comprehensive overview of the rights and responsibilities of both parties.

Ez88 collects various types of information depending on how you interact with our platform. Below is a detailed breakdown of the information we collect:

We only collect information that is genuinely necessary to deliver quality services, meet legal compliance requirements, and ensure platform security for all members. No sensitive data such as health information or religious beliefs is collected by ez88.

Every piece of information we collect has a clear and legitimate purpose. ez88 uses your personal data for the following purposes:

• Account Management: Creating, verifying, and managing your ez88 account, including the KYC process required by regulatory bodies.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately to registered Malaysia bank accounts.
• Platform Security: Detecting and preventing fraud, unauthorized account takeovers, and illegal activity that could affect other members.
• Customer Support: Handling your inquiries, complaints, and support requests promptly and effectively through our 24/7 support team.
• Experience Personalization: Understanding your gaming habits to provide relevant game recommendations and suitable promotions.
• Legal Compliance: Meeting the reporting and compliance obligations required by applicable regulatory bodies and laws.
• Marketing Communications: Sending information about promotions, bonus offers, and platform updates — only if you have given consent to receive them.
• Analytics & Improvements: Analyzing platform usage patterns to improve user experience, identify technical issues, and develop new features.

Ez88 will not use your personal data for any purpose beyond those stated above without first obtaining your additional consent.

Ez88 does not sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. However, there are limited situations where we may need to share certain information with the following parties:

• Payment Processors: Transaction information that must be shared with authorized banks and payment processors to securely carry out your deposits and withdrawals.
• Gaming Service Providers: Account information required by third-party gaming platform providers such as live casino and slot providers, subject to strict confidentiality agreements.
• Regulatory Bodies and Law Enforcement: Information required by authorities with valid legal jurisdiction to request it, including for financial crime or money laundering investigations.
• Auditors and Professional Advisors: Parties involved in auditing, legal services, or accounting that are bound by strict professional confidentiality agreements.
• Technology Service Providers: Companies that provide the technical infrastructure, server hosting, or cybersecurity services required for platform operations.

All third parties that receive data from ez88 are bound by legally enforceable confidentiality and data protection agreements. They may only use the information for the purposes specified in those agreements.

Ez88 continually invests in robust security infrastructure to ensure your personal and financial data remains protected at all times. Key security measures we employ include:

• 256-bit SSL Encryption: All communications between your device and ez88 servers are encrypted using industry-standard 256-bit SSL protocol, ensuring your data cannot be intercepted by unauthorized parties.
• Two-Factor Authentication (2FA): An additional security layer is available for your account to prevent unauthorized access even if your password is compromised.
• 24/7 Monitoring: Automated monitoring systems run around the clock to detect any suspicious activity and respond promptly to security threats.
• Data Segregation: Sensitive data such as banking information and KYC details are stored separately from general operational data, with access restricted to authorised personnel only.
• Regular Security Audits: ez88 conducts regular penetration testing and security audits by independent experts to identify and address any system vulnerabilities.
• Data Backup: Member data is securely and regularly backed up to ensure no loss of information due to system failures or technical incidents.

While ez88 takes all reasonable precautions, no system is ever completely risk-free. You are also responsible for keeping your own password and device secure.

Ez88 uses cookies and similar tracking technologies to enhance the user experience and analyze platform performance. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how visitors use our website — for example, the most frequently visited pages and error messages received — to help us improve the platform.
• Functional Cookies: Allowing the platform to remember your preferences such as username, language, and region to deliver a more personalized experience.
• Analytics Cookies: Used to understand aggregated usage patterns and user behaviour for the purpose of improving our products and services.

You can control or restrict the use of cookies through your web browser settings at any time. Please note that blocking essential cookies may affect certain features on the ez88 platform. For more information on managing cookies, refer to your web browser's help section.

Personal data collected by ez88 is stored on secure servers. In certain operational situations, data may be processed or stored outside Malaysia, for example for disaster recovery purposes or when using international gaming platforms integrated with ez88.

• All cross-border data transfers are carried out in compliance with the data protection requirements set by applicable law.
• The country or region receiving the data must have a level of data protection equivalent to or higher than Malaysia's legal requirements.
• Legally binding data transfer agreements are signed between ez88 and all international data recipient partners.
• Ez88 retains your personal data for as long as your account is active or as long as necessary for service and legal compliance purposes.
• After account closure, your data is retained for the minimum period required by law before being securely deleted.

To learn more about where your data is stored or how it is transferred, you may contact our privacy team through the channels listed in Section 11.

As an ez88 member, you have the following rights regarding your personal data. ez88 is committed to facilitating the exercise of these rights within a reasonable timeframe:

To exercise any of the above rights, please contact the ez88 privacy team via email or live chat. Your identity may need to be verified before the request is processed.

The ez88 platform is strictly for individuals aged 18 and above. ez88 does not intentionally collect or process any personal data from individuals under the age of 18.

If you suspect that your child or any minor has registered or used the ez88 platform, please contact us immediately. ez88 will take action to investigate and close the account in question, and delete all related data promptly upon confirmation.

Ez88 applies age verification procedures during registration and the KYC process to minimize the risk of underage sign-ups. We also encourage parents and guardians to monitor their children's online activity.

Ez88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operating practices, legal requirements, or service improvements. The latest update date is always displayed at the top of this document.

For any significant changes to this Privacy Policy — particularly those affecting how we use your personal data — ez88 will notify you via your registered email or a prominent in-platform notice at least seven days before the changes take effect.

Continued use of the ez88 platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy. If you do not agree with the amendments, you have the right to close your account in accordance with the procedure outlined in Terms and Conditions us.

If you have any questions, concerns, or wish to exercise your privacy rights, the ez88 team is ready to assist through the following channels:

• Live Chat: Available 24/7 via the chat icon within the ez88 platform — the fastest way to get a response.
• Privacy Email: [email protected] — specifically for privacy and personal data protection enquiries.
• General Support Email: [email protected] — for general enquiries including account management and transactions.

We aim to respond to all privacy-related enquiries within 3 to 5 working days. For requests requiring thorough review, such as data access or account deletion, the process may take up to 14 working days.

For other related policy documents, please refer to Terms and Conditions and page Responsible Gaming ez88.